PCHC to Announce 2020 Employees of the Year During Spirit Week
Beginning Monday, Sept. 21, and running through to Friday, Sept. 25, PCHC will begin announcing its 2020 Employees of the year. Each day the organization will release six members of the 25-member group, which will culminate in the announcement of the organization-wide employees of the year to cap the week.
Please check back each day to see the newest members of our employee of the year group. Below you will find a write up about each staff member, which is a short summary of makes each individual so special to our organization and to our patients.
Friday, Sept. 25
We are thrilled to announce PCHC’s Overall Employees of the Year for 2020! 2020 has been a unique and challenging year and as such, we’ve added a new category this year for the Pandemic Response Employee of the Year. Please join me in congratulating our colleagues who have contributed significantly to our mission in 2020 and have earned the designation as the organization’s Employee of the Year.
Kim Dumala – Finance – Pandemic Response
Kim has been an incredible asset to PCHC, particularly over the last several months as she navigated numerous challenges with personal protective equipment (PPE) shortages and supply. Kim stayed calm, pushing forward to leverage vendors for supply procurement. Kim has built strong relationships with staff and vendors and does so with poise and professionalism. She has shown a level of creativity and dedication that helped PCHC secure the resources we needed to keep staff and patients safe. Kim is a perfect example of the dedication and grit it takes to come to work every day with a smile, and how that attitude has a ripple effect throughout the organization. Kudos Kim!
Sarah McLaughlin – Patient Communications Center – Non-Clinical
In the short time the PCC has been open, Sarah has proven herself to be a true leader and a subject matter expect. She is the epitome of PCHC’s Mission/Vision/Values. She is exceptional in her work and following our quality guidelines/Call Audit Tool. Sarah trains new employees and provides feedback as needed to existing staff. She is dependable and a hard worker to a fault, always looking out for the patient. Sarah goes above and beyond what is expected. Her wonderful approach to patients is to give individual attention to each. Congratulations Sarah!
Ashley Scolaro – Community Care & Geriatrics – Clinical
Ashley embodies the core values and mission of PCHC every day, in every way, during each and every patient encounter, each interaction with her peers and colleagues, the nursing facilities we serve and their staff members. She has worked closely with CCG leadership to streamline workflows, solve problems, create efficiencies, handle challenging personnel issues and improve employee morale. Ashley has embraced telehealth and spearheaded its implementation as well as trained other staff on its optimal use in the nursing home setting. Additionally, she has taken on the role of tech-support for telemedicine, helping us through many challenges with her research and the connections she has fostered within the local and corporate nursing home community. Ashley is a role model for her peers, a credit to herself, and an ambassador for CCG. Thank you for your dedication, Ashley.
Thursday, Sept. 24
Carmen is patient-centered and is always willing to go the extra mile in order to achieve the best possible results for patients and the departments she supports. Carmen has played a pivotal role in the telehealth project in identifying the equipment needs for staff that are sent home to work remotely. She has been a key person in answering questions and troubleshooting issues with providers and staff across the organization and has created additional ways to improve efficiency. She created visual tools for the operation’s staff to follow the implementation of video, phone, and in-person visits at the organizational, site, and provider level which has led to performance improvement across the organization.
Barbie is extremely passionate about her job and performs it to the best of her ability. During COVID-19 Barbie was the only one working on her particular team while coming up with a new standard for specialty referrals during this difficult time. Every time she speaks with a patient she goes above and beyond to make sure they are helped and feel comfortable with any questions or concerns. She is a great patient advocate when getting benefits and authorizations and any information needed for the patient.
Ann is definitely someone that staff lean on in busy times. She always goes the extra mile for her patients. She is always working children in for immunizations when needed, finding that spot for a child that is sick and needs to be seen today! We all really appreciate her continued commitment to PCHC and her patients.
Kathy’s immense commitment to her role has helped to protect our patients and staff every day. Kathy has also been instrumental in designing and improving processes for COVID screenings and check-ins at Seaport, providing input and ideas to increase efficiency and improve patient care. Kathy is kind, compassionate, assertive, has an impeccable sense of humor, and is an excellent steward of PPE. Kathy is intuitive to the needs of our patients, advocating and communicating, but also holding the line when needed.
Dennis is a ‘team builder’. He works hard to make everyone in the Brewer Pharmacy department feel valued and heard by him. He does the same thing for all of the Brewer PCHC pharmacy patients as he will listen and do everything in his power to help every patient. He guides our Residents as professionals, managers, leaders, and compassionate pharmacists that take care of patients that need their help every day. Dennis makes the job fun and yet he works hard to have his staff deliver a pharmacy experience that benefits all of our PCHC patients and staff.
Tabatha is recognized by her peers for her wealth of knowledge, passion for the work she does, and for the way she cares for her patients. She truly embodies the PCHC mission vision and values ensuring that each patient that comes through the door feels heard and is treated with respect and dignity. Tabatha has the experience to help her provider find alternative collaborative solutions to meet patient care needs. She is trusted to be careful, thoughtful, and to catch patient care errors before they have the chance to occur. She is continuously looking for new solutions and opportunities to enrich both her teammates and patients’ experience at the Adult Wellness Center. Not even a worldwide Pandemic could slow down her energy, enthusiasm, and willingness to help her team and care for her patients!
Wednesday, Sept. 23
Peter exemplifies PCHC’s values, with particular emphasis on respect, quality, and collaboration. As a member of the Customer Support team, Peter treats everyone with respect and kindness, whether through intra-office communication or while assisting individuals with technical issues. He cares about helping people and works hard to ensure issues are resolved efficiently.
We are very fortunate to have Kim as part of our lab team. Kim is constantly going above and beyond for patients and staff. She is always willing to jump in and lend a helping hand when it is needed. Kim is highly respected by her peers and appreciated for all her hard work. Kim has worked hard to get our phlebotomy program up and running at PCHC and without her, this would not have been possible.
Andrew looks to help his fellow coworkers in any way that he can. If he sees that an MA is busy and needs something done, he is quick to offer his help. Andrew is well respected amongst his colleagues and passionate about what he does. Andrew is 100 percent for our mission.
Jess is funny and caring and warm and welcomes our patients to PCH Center. She is a team player and a source of information and support for her coworkers. She is always, always looking out for the patient and goes above and beyond what is expected. Jess has a wonderful approach to patients by giving them individual attention and is truly dedicated to the cause no matter what is going on around her.
Sara shows up for work daily with a big smile and great energy. These spread to her employees who use that to get through some difficult days. She is very supportive and always trying to raise her team-up. Sara is always ready and willingly when we as employees need a hand, an ear or advice on patient care. She is very knowledgeable and brings a lot of patient care experience to our team while also encouraging staff to use their critical thinking skills. She embodies respect to all of her employees by responding to situations quickly and respecting the needs of the individual.
In the short time the PCC has been open, Sarah has proven herself to be a true leader and a subject matter expert. She is the epitome of PCHC’s Mission/Vision/Values. She is exceptional in her work and following our quality guidelines/Call Audit Tool. Sarah trains new employees and provides feedback as needed to existing staff. She is dependable and a hard worker to a fault.
Kristy represents the very best of PCHC. Despite the overwhelming amount of work and responsibility she has as practice coordinator she consistently finds ways to help her coworkers in any way she can. Kristy is a force at the Jackman site. She is able to do all support roles. Kristy has worked with her PCHC colleagues, her community, MeHAF, congressional delegation representatives, and consultants never wavering in her goal of assuring her community and practice had the services they need to sustain.
Tuesday – Sept. 22
Kim is a perfect example of the dedication and grit it takes to come to work every day with a smile, and how that attitude has a ripple effect throughout the organization.
Ashley has really risen to the challenges faced over the last several months! She is consistently doing what needs to be done to make the day go as smoothly as possible for the clinical staff in providing patient care. Offering to lend a hand in whatever area she sees needs it.
Kristy’s tireless efforts to educate herself on the virus and the infection control recommendations from our governing bodies in order to advocate for, and ultimately create, the environmental changes we needed to safely return to work and increase our dental services were remarkable. Kristy spent hours researching and advocating for the PPE, air quality control, and disinfectants that we now use at the dental center. Kristy also kept all staff as informed as possible of the many changes that affected not only the small team providing the WIC services but also those furloughed at home. She never forgot those at home and communicated with them regularly via text, phone, and email, to help alleviate fear, spread encouragement, and prepare everyone for the future.
Mike respects the PCHC mission and has much respect for anyone he encounters. Mike not only serves as an X-ray technician but, works with staff and leadership to sort and document supplies and inventory. He is extremely passionate about his role and his work. If Mike takes on a task, he gives nothing less than 100%, every time. His work is clean and very detail-oriented. If there is anything Mike can assist with he will. He has new ideas and providers any tools or equipment he has to aid in the process. Mike works with his entire team from PSRs to MA’s to leadership. He assisted with a streamlined process for collecting data on inventory on a working spreadsheet.
Megan holds herself to a high standard when it comes to respecting our patients and our fellow employees. She is kind and considerate while upholding policy and procedure. She takes time to explain herself in a calm sensitive way. Megan challenges herself daily, over the past year she has taken on may tasks and duties well outside the daily PSR tasks.
This is Liz’s 20th year of service and she models exemplary professionalism for all who follow. She is the most willing to pitch in to do the hard work, approaches her engagements with empathy, and models a strong professional work ethic.
Monday – Sept. 21
Kristy provides our patients with top-notch customer service and is always willing to go the extra mile for them. She is a dedicated team player, well organized, a good communicator, and very detailed oriented. She takes great pride in her work and is committed to our organization’s success. You can always rely on a smile from her and she has that “can-do attitude”.
Wally is a natural leader among all providers and support staff at Brewer Medical Center. He provides a calm, reassuring presence during even the most chaotic of situations. As the Covid crisis hit our communities, Wally established a self-care group for all of his co-workers to reclaim joy, navigate stress, prevent burnout, etc. Wally is a treasured member of the BMC team.
Haley’s kind and compassionate manner, commitment to quality patient care, and ability to de-escalate and problem solve make her a highly regarded leader at BMC. Her colleagues note that Haley always puts patients’ needs first, has a passion for our PCHC mission, and supports the practice and her leadership team in a consistently professional and respectful way.
Holly is well-liked by all of her peers and I have often received emails from providers raving about her excellence as a team member and as a social worker. It is completely evident that her heart and soul is in her work as it is carried out every day
Trudy serves the mission by teaching others to be empathetic and to understand the patient’s obstacles. Observing her makes everyone around her challenge themselves to be more compassionate. And in a year, that has been full of change and obstacles, Trudy’s compassion and empathy are ever-so-important.
Ashley embodies the core values and mission of PCHC every day, in every way, during each and every patient encounter. With each interaction with her peers and colleagues, the nursing facilities we serve, and their staff members.