Health Information Management (Records/Referrals)

What is Health Information Management?

Health Information Management at PCHC comprises of Medical Records and Referrals and provides a supportive role to the organization.   It oversees all facets of the organization’s collection and retention of records assuring privacy and security of each patient’s health information by collaborating with other departments to achieve that assurance.   We analyze patient visits for completeness of the record, working with other practices, providers, and practice staff to complete the required documentation requirements.   Professionalism and respect for the confidentiality of patient health information are very important aspects of all team members who work within health information management.

Location & Hours:
Services Center at 615 Odlin Rd. Bangor, ME 04401
Hours: Monday-Friday 8 a.m. – 5 p.m.

Important Documents


Medical Records:

Dental Records Contact Information:
Phone Number: (207) 404-8100 ext 1279
Fax Number: (207) 990-1248
Email: dentalxray@pchc.com

Medical Records Contact Information:
Phone Number: (207) 404-8101 opt.3
Fax Number: (207) 990-1248
Email: MedicalRecordRequests@PCHC.com

Things to Know When Requesting Records:

  • Contact Medical Records via one of the options above.
  • PCHC Medical Records has a 30-day turnaround time to process requests submitted.
  • Methods of delivery options
    • Secured e-mail
    • Unsecured e-mail (w/ patient’s permission)
    • USPS mail
    • Fax
  • If your request is urgent please contact Medical Records directly at (207) 404-8101 opt .3

Release of Information Tutorial:



Frequently Requested Documents:

Frequently Asked Questions:

How do I sign up for the Patient Portal?

HIM does not manage the Patient Portal, please see link below containing the PCHC Patient Portal information. You can also call the PCC for any additional questions at (207) 404-8100 opt.4

https://pchc.com/patient-portal/

How do I obtain my and my child’s medical records?

To receive a copy of your or your child’s medical records, you can contact the medical records department via telephone or email.

Contact info for medical records:

Phone Number: (207) 404-8101 opt.3
Fax Number: (207) 990-1248
Email: referraldepartmentrequests@pchc.com


Referrals

Referrals Contact Information:
Phone Number: (207) 404-8300 opt.4
Fax Number: (207) 307-3920
Email: referraldepartmentrequests@pchc.com

Things to Know When Requesting Referrals:

  • If you need your provider to place a referral to a specialty office to obtain an appointment, please contact your provider’s office. Only providers can submit a specialty referral.
  • If you need an insurance referral from a specialty visit that you already have scheduled, please call Referrals at (207) 404-8300 opt.4 to request this insurance referral.

Important Documents:

Frequently Asked Questions:

How long does it take for a referral to process?

For the following procedures are processed in two days. ALL others are processed within 7 days. Please note that once processed the specialty service will reach out about scheduling.

  • Cardiac consults
  • MIBIs (all nuclear stress tests)
  • Treadmills (TMET)
  • Diagnostic mammograms
  • Diagnostic colonoscopies
  • All CT’s
  • All MRI’s
  • All ultrasounds
  • All biopsies
  • Spurwick referral
  • Neurosurgery
How will I be notified about my appointment?

The specialty office will contact you directly to set up an appointment.

How can I retrieve my test results?

Please contact provider’s office directly to receive your results. They may also be made available via the patient portal which can be accessed here: https://pchc.com/patient-portal/

You can also request your medical records by following the request process listed in the records section above.