Privacy Practices

Your privacy is of the utmost importance to us. Please review our Notice of Privacy Practices located above for a description of how we gather, use and protect your personal information.

This Notice of Privacy Practices (Notice) describes how your medical record will be used and your rights to access and control your medical information. When you established care at Penobscot Community Health Care (PCHC), you gave us your consent to treat you and to make a record of that care. Your medical record contains your symptoms, test results, diagnoses, treatment, and a plan of care for any health service you receive at PCHC, including primary and preventive medical care, care management, mental health, physical therapy, speech therapy, and audiology and dental care. This record also contains demographic information about you, such as your name, address, telephone number, and family. We refer to this record as your medical information. In providing your consent to provide care to you, you also consented to PCHC making certain uses and disclosures of your medical information which are necessary to provide care to you, seek payment for the services you receive, and support the legitimate health care operations of PCHC, which are described in this Notice. This Notice also describes the uses and disclosures of your medical information which are not covered by the consent you already provided and which you may be asked to authorize in the future and those uses and disclosures which are permitted or required by law. It also describes the rights you have concerning your own medical information. We are required by law to provide you with this Notice, and we are required to follow the terms of the Notice that is currently in effect. Please review this Notice carefully and let us know if you have any questions.

Do You Have Concerns or Complaints?

Please tell us about any problems or concerns you have with your privacy rights or how PCHC uses or discloses your medical information. If you have a concern, please contact the Privacy Officer, whose contact information is listed below.  You may also contact our compliance hotline at 844-390-9806. If for some reason PCHC cannot resolve your concern, you may also file a complaint with the Office of Civil Rights, United States Department of Health & Human Services. We will not penalize you or retaliate against you in any way for filing a complaint with the federal government.

Do You Have Any Questions?

If you have questions about this Notice or further questions about how PCHC may use and disclose your medical information, please contact the Privacy Officer at:

Privacy Officer
Penobscot Community Health Care
103 Maine Avenue
P.O. Box 2100
Bangor, ME 04402-2100
Tel. (207) 992-9200
Email: privacy@pchc.com